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General FAQs
I have a small commercial office that needs decorating. Do you work out of office hours?
In such cases, we can work over the weekend or on bank holidays to achieve this. On some occasions, we can work in evenings and nights but this is dependent on manpower, work commitments and availability.
Do we need to store any of your materials?
It is always useful to be able to keep some tools and materials on location, as this saves time at the beginning and end of the day. The amount stored depends on the size of the work. But we always leave them in an orderly manner.
Do we need to be available while the work is being carried out?
Not always, it is dependent on the type of work required, but we usually arrange this with the customer when discussing a start date and most people are happy to leave us the key for the duration of the job.
Are there any hidden costs?
No there are no hidden costs. When you invite us to view your work, we explain in person how we work. Sometimes an extra cost is unavoidable if a problem arises that has not been accounted for. However, we always discuss this with the customer and give options to a solution, therefore the final bill will never be a surprise.
When do you start decorating outside?
Decoration and maintenance on exteriors are weather dependent, so start thinking about getting quotes in as soon as possible because as soon as the weather improves the exterior work can start. exteriors take place between March and mid-October. In some cases, they may take several weeks and can be delayed due to our English weather so please bear this in mind.
Do you have any jobs available?
We are always looking for hard-working, self-motivated, trustworthy individuals to join our team. If you would like to join our team, please send us your CV and we will endeavour to get back to you.
How soon can you start work?
We try our hardest to fit in with the customer’s needs and time frame. With outside work, it is always weather dependent.
We take bookings weekly and can be very busy, so if you have a large project in mind it is always best to get everything planned well before you would like the work carried out. Small jobs can sometimes be fitted in around other jobs.
Where can we find references?
You can visit our case studies section. Alternatively, you can read over 300 recommendations on Checkatrade.com.
What methods of payment may we use?
We use online payments, cash, or bankers cheque. Unfortunately, we do not currently accept personal cheques.
Will you supply all the materials?
How much do you charge?
Are you insured to carry out work on my property?
I have just bought a house and am moving in a few weeks. The house is currently empty. Can you decorate or refurbish in this time frame?
It depends. On such cases, when you require a complete decoration of a property, we can usually accommodate your needs. we recommend you do this as working in an empty house reduces inconvenience; costs and you get to move in to your desired property. However, if you require a large refurbishment, for example, kitchen/bathroom fitting or extensions, this needs a lengthy time for planning and preparation so this needs to be accounted for within your time frame.
What sort of noise will be involved?
This will depend on what type of work is being carried out. We do use electric sanders and hoovers for decorating. If you are having refurbishment which involves demolition then there will be an occasional disturbance. Having said that we are always mindful of your neighbours and try to keep noise to a minimum.
What preparation do we as the customer need to do for your arrival?
When decorating: It is always best to clear your room or rooms of as many personal effects as possible, or put them in boxes so that we can move them easily. Large items, for example, sofas or bookcases, we can store in the middle of the room.
Large decorating or refurbishments: This can be a messy job so our best advice is to pack up and store as much as you can in boxes in a room or garage. For maximum convenience, on some occasions, the customer may wish to vacate for some time during the refurbishment.
How many people will be required to carry out the work?
This will depend on the size of the job. On a small decorating job, it could be 1 to 2 people; on a large decorating job it could be 2 to 4 people. On a refurbishment, you need to expect more than a few tradespeople.
If we email you all our requirements and pictures can you provide us a quote?
Depending on the details and images provided we will try to give you an estimate. It’s easier to give a firm quote upon a home visit where we can see the scope of the project first hand.
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Hopefully, we’ll have answered your question below but if you have further questions or concerns, please do not hesitate to contact us.
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